PLEASE NOTE: Effective February 2023, you will no longer be able to send new support requests by email. Please submit all support requests through the New Ticket Page, or by phone at +1-888-788-4342 / +1-226-777-0160.

General

How does the remote proctor solution work?
The remote proctor solution uses your computer’s webcam and microphone to send video footage of your environment while you complete an online assessment usi...
Thu, 2 Jun, 2022 at 4:22 PM
What sort of Internet connection speed do I need to use Remote Proctor?
We recommend a connection of at least 10 megabits-per-second download speed, and at least 5 megabit-per-second upload speed, with faster speeds preferred. I...
Thu, 2 Jun, 2022 at 4:16 PM
What steps should I take to ensure my privacy while taking the assessment?
The remote proctor solution does not install any software on your computer and will cease all recording when your finish your assessment and/or close the br...
Thu, 2 Jun, 2022 at 4:04 PM
What are the rules for taking an assessment with the remote proctor solution?
Assessment personnel will review the recorded footage and your assessment results to validate the integrity of your assessment session, considering all (but...
Thu, 2 Jun, 2022 at 4:03 PM
If I run into a problem taking a timed assessment, what should I do?
If you are still in the assessment, please click the Menu button in the top-right corner and select the “Log Issue” option to send a report about the proble...
Thu, 2 Jun, 2022 at 4:15 PM