Best Wishes for the Holidays! Our team will be working limited hours to observe regional holidays until 5 January 2026. Technical support will not be offered by phone during this time. We will continue to respond to tickets sent online, but our response may be delayed. Thank you for your understanding, and we extend our best wishes for the new year!
Please Note: If you are looking for help with IAQG OASIS v3, this is managed by a different team. Please visit the OASIS v3 Help Site or the OASIS Service Desk for assistance.

Frequently Asked Questions

9100, 9110, & 9120:2016 Online Component FAQs
This section includes details on programs are for new auditors interested in completing the IAQG 9100/9110/9120 AATT Program for the first time, auditors wh...
Thu, 2 Jun, 2022 at 3:44 PM
General Program FAQs
Q. Do I have to complete the online prerequisites in a single day, or can I split it between multiple days/weeks? A. All of the online prerequisites are se...
Thu, 2 Jun, 2022 at 3:50 PM
AATT-specific Remote Proctor FAQs
Q. What exams can be completed using Remote Proctor? A. Remote Proctor can be used to complete the 9100 Knowledge Retake, 9110 Knowledge/Application, 9110 ...
Thu, 21 Mar, 2024 at 5:11 PM
Timed Assessments/Exams FAQs
Q. If I run into a problem taking a timed assessment, what should I do? A. If you are still in the assessment, please click the Menu button in the top-righ...
Thu, 15 Sep, 2022 at 9:30 PM
Technical Requirements and Issues FAQs
Q. What sort of devices can I use to access the training and assessments? A. The site requires a desktop or laptop computer using a modern Web Browser (Goo...
Thu, 2 Jun, 2022 at 4:46 PM
Payment Issues FAQs
Q. When attempting to purchase the training package by credit card, I receive an error saying that my address is incorrect and doesn’t match the address on ...
Fri, 24 Feb, 2023 at 9:45 AM
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